Shipping & Local Pickup

We’re happy to offer both USPS shipping and free local pickup from our Lemoyne, Pennsylvania store.

Whether you’re stocking up on ingredients, replacing a piece of equipment, or starting your next brewing or winemaking project, we’ll do our best to get your order packed carefully and on its way as quickly as possible.

Shipping

We ship throughout the United States, including Alaska, Hawaii, and U.S. territories. We do not currently offer international shipping.

All shipped orders are sent via USPS.

Shipping charges are calculated automatically at checkout using live USPS rates based on your delivery address and the size and weight of the items in your order.

When Will My Order Ship?

Orders are normally prepared for shipment by the next day the store is open.

Scotzin Bros. is closed on Sunday and Monday, so orders placed over the weekend may not be processed until Tuesday.

Once your order has shipped, you’ll receive tracking information so you can follow its progress.

Carrier delivery dates are estimates and may occasionally be affected by weather, holidays, or other circumstances outside our control. If your package seems unusually delayed or you have any concerns, please contact us and we’ll be happy to help.

Local Pickup

Prefer to pick up your order at the store? Choose Local Pickup at checkout.

There is no charge for local pickup.

Please wait until you receive an email letting you know your order is ready before coming to the store. This gives us time to gather your items and make sure everything is ready for you.

There is no set deadline for picking up your order.

Pickup Location
Scotzin Bros.
65 C North Fifth Street
Lemoyne, PA 17043

Large & Oversized Items

Some products are simply too large, heavy, or impractical to ship economically.

Items such as large sacks of grain, presses, crusher/destemmers, large fermenters and tanks, Anvil Foundry systems, and other oversized equipment may be marked Local Pickup Only.

If an item cannot be shipped, you’ll see that information on the product page or during checkout.

If you’re unsure whether a particular item can be shipped, give us a call. We’re happy to help.

Ordering Yeast During Warm Weather

Yeast can be sensitive to heat during shipping.

If you’d like to help keep your yeast cooler while it’s traveling, you can add a Polar Pack to your cart with your yeast order.

A cold pack can help reduce heat exposure, particularly during warmer months, but because temperatures and transit conditions are outside our control once an order leaves the store, we cannot guarantee that a shipped yeast product will remain refrigerated throughout its journey.

Returns

Eligible merchandise may be returned within 30 days of purchase.

Returned items must be unused, unopened, in their original packaging, and in resalable condition.

For product-quality and safety reasons, we generally cannot accept returns of:

• Opened ingredients, grains, malt extracts, hops, sugars, flavorings, additives, chemicals, sanitizers, or other consumable products
• Yeast or other temperature-sensitive or perishable products
• Opened beer or wine ingredient kits
• Products that have been used, installed, assembled, modified, or show signs of use
• Cut-to-length tubing or other products prepared specifically for the customer
• Special-order or custom-order merchandise
• Items marked clearance or final sale

If an item arrives damaged, is defective, or we sent you the wrong product, please contact us. We’ll work with you to make it right.

For ordinary returns, the customer is responsible for return shipping costs.

Please contact Scotzin Bros. before sending a return so we can confirm that the item is eligible and provide return instructions.

Equipment & Manufacturer Warranties

If you experience a problem with equipment after it has been used, installed, or assembled, please contact us before returning it.

Some equipment may be covered by a manufacturer’s warranty. We’ll help you determine the appropriate next step and, when applicable, help point you toward the manufacturer’s warranty process.

Damaged, Missing or Delayed Orders

We pack orders carefully, but occasionally something can go wrong in transit.

If your order arrives damaged, something is missing, or your tracking shows a problem with delivery, please contact Scotzin Bros.

If possible, keep the original packaging and take photos of any shipping damage, as the carrier may require them when a claim is submitted.

We’ll work with you to determine the best next step.

Please Double-Check Your Shipping Address

Before submitting your order, please make sure your shipping address is complete and accurate.

If a package is returned to us because the address provided was incorrect or incomplete, the customer may be responsible for the cost of shipping the order again.

Questions About Your Order?

We’re a real local shop, and we’re always happy to help.

Phone: (717) 737-0483
Email: [email protected]

If you have a question about shipping a particular product, placing a large order, making a return, or choosing local pickup, just get in touch.